Twitter & Taking Info Overload Seriously
I ran across a post, The Attention Crash on Steve Rubel’s blog Micro Persuasion. In it, he argues that the real danger isn’t another .com financial bubble bursting, but rather individuals hitting a wall of information overload:
“We are reaching a point where the number of inputs we have as individuals is beginning to exceed what we are capable as humans of managing. The demands for our attention are becoming so great, and the problem so widespread, that it will cause people to crash and curtail these drains. Human attention does not obey Moore’s Law.”
I agree that there’s still a lot of life left in this tech deployment cycle. At the same time, I’m amazed that the media and society at large still don’t seem to be taking information overload seriously.
There’s been such an explosion of both work and leisure information, not to mention creative tools, games, etc., yet you don’t notice many people outside of the GTD blogging community talking about it. We obviously are going to need some more sophisticated tools than just raw RSS feeds, and these folks seem to be about the only people seriously exploring that. There’s so many GTD-related productivity and project management tools, that I’m having a hard time getting them all sorted out.
In other words, we need a lot of innovation in order to develop tools for handling information overload, and so we should be seeing a lot of experimentation taking place. Right now most of that is happening in the GTD community. I think we should also expect to see a variety of tools tailored to particular individual styles. That’s an area I’ve done a great deal of research in, and hope to see its application to innovative productivity tools.
Beyond GTD, Twitter is clearly generating some of the loudest buzz currently, mainly as a social networking site, where it seems to have great potential. A lot of folks have criticized it as the worst example of pointless info overload but I think Twitter, or something like it, could actually be a tremendous tool to help deal with overload, both by making inputs timely without interrupting (using the web interface, anyway) and by forcing inputs to conform to a quick summary so you can judge whether it’s worth a further look.
Of course, most folks don’t get that yet. I see tweets saying “This is great” and just a link, giving me no idea what it’s about. Others send out a half-dozen or more pointless tweets a day, clogging up my friends page. Some news sources such as the New York Times, commendably quick to get on board, nevertheless send out the same update on multiple channels. All this “noise” reduces Twitter’s usefulness, but even in just the six weeks or so that I’ve used it, I’ve already seemed to notice a certain sort of evolution going on, with many (not all) folks starting to effectively pre-screen their tweets and limit them more to ones that would actually be helpful to others.
I think eventually we’ll see people going to multiple accounts (”channels”?), one with personal info and more security, another with interesting links (as Robert Scoble has already done with his Scoble’s Link Blog), and another with updates from all one’s own blog posts, important comments, etc. The last purpose is how I’m primarily using my own Twitter account, aeroG, at present.
The main point is that Twitter, as with so much of the web, is a grand experiment being done on a huge scale, and it’s likely to evolve rapidly in the coming year or two. If Rubel is at all correct, then we should expect to be seeing a lot more of these tools coming along shortly, to help us sort out not only our increasingly complex lives and connections, but also the huge flood of information that increasingly threatens to overwhelm us, or at least to drown out the truly valuable information tidbits that these tools should help us to find and track.

Hi,
Indeed, this is the crux of the matter: “We are reaching a point where the number of inputs we have as individuals is beginning to exceed what we are capable as humans of managing.” And of course with respect to searches, sifting through thousands of search results from many sources is an impossible task.
One of the ways to cope with information overload is to have a tool that instantly summarizes the text by pointintg out the keywords and linking them to the most significant text passages.
We have been working on such a product and it is now in beta trials. If anybody is interested, please visit www.contextdiscovery.com. Context Organizer summarizes Web pages - including Google and MSN search results - Word, PDF, Outlook, and RTF documents.
Any comments if this approach is helpful will greatly appreciated.
Best regards,
Henry
Comment by Henry Lewkowicz — June 16, 2007 @ 11:59 pm
Sounds interesting. Maybe the natural language folks have got it backwards - instead of trying so hard to make it possible for us to talk to our computers, maybe we need tools to help them talk to us.
Obviously keywords, tag clouds and the like are a popular area of experimentation right now and a good example of the kind of innovation I was talking about.
Comment by Gordon R. Vaughan — June 17, 2007 @ 1:46 am
Great post Gordon. I totally agree with your perspective of the situation. It has gotten to a point where there are just WAY too many things competing for my time and my attention. That’s one of the reasons I started using GTD in the first place, so I didn’t feel guilty about not keeping up on EVERYTHING!
Organization is definitely part of it, but intelligence as well. With all the different news feeds I have I can’t count how many duplicate articles you receive, variations on the same content. How do I correlate all these different forms of content into several UNIQUE passages. I don’t need another article telling me about “The Format War sucks”
Also in my experience is that as the content increases, so does the crap. No matter how much we view, we’re always starving for something new and or fresh. How do we find it without weeding through the crap?
Definitely given me food for thought my man.
Comment by Jeff smith — June 17, 2007 @ 6:40 am
I wrote more about this on my blog RealCurrents: Why Mass Media Will Continue to Become Irrelevant.
Comment by Gordon R. Vaughan — July 12, 2007 @ 6:07 am
I’ve written more on this subject here: Blogging, Web 2.0 & Info Overload.
Comment by Gordon R. Vaughan — January 10, 2008 @ 8:25 pm